Thursday, October 27, 2016

iPhone Purchase Experience at APPLE Store - Chadstone Mall

Dear Sir,

I bought my IPhone 7 from Chadstone mall, Melbourne, Victoria, Australia recently from Shaun. He used GST rebate from airport as selling point. However I am an Australian resident and I will be bringing my phone back to the country after my holiday which is illegal or I will have to refund the GST rebate. This miscommunication may result in significant loss of sales and your salary increase due to deceived or frustrated customers. Please ensure that your staff check the customer residency status prior to commmunicating selling point. This is no fault of Shaun as he may have assumed that I am a tourist from my accent and race. Even though I did provide my Australia home address during phone registration. Please ensure your staff are properly trained. Otherwise Shaun is great