3 November 2016
Reply Paid 5265, Sydney NSW 2001
Attention: Chief Executive Officer
Unnecessary Information needs to be removed from Bank's System Generated Letter
I wish you well. I refer to the attached photo. If there are no information relevant to the customer nor action to be taken by the customer, why doesn't the system generated letter eliminate the "... decided not to progress with them ..." and "product" / "conversation type" / "PDS" headers altogether? Having half-hearted redundant information that does not add value to the customer but rather waste the customer’s time damage the bank’s reputation and resulted in the loss of silent customers and their circle of influence. This significantly impacts sales, profits and most importantly your Salary Increase.
On the other hand, I am impressed by the excellent customer service and secure banking offered by Westpac Bank thus I have migrated my family's portfolio to Westpac Bank as I trust in your values and security.
I humbly recommend delegating the update of the system generated letter as a new project to your assistant which will only take 3 minutes of your time. The successful outcome of this project under your leadership will significantly build up your performance appraisal at no cost to yourself that will also maximise your salary increase, bonus and promotion at no work from yourself.
On as separate note, please do not promote people and their families that have financial products or credit cards that are not with Westpac Bank as it seems that their values are not aligned with you. The demise of the company begins when final major decisions are made by salaried management who does not have an ownership stake in the company.
Copies of this letter have been snail mailed and emailed to the relevant people in your company as my internet & computer are hacked and communication blockage from disgruntled management & employees due to their fear, authoritative hierarchy, herd mentality, and a myriad of other interesting reasons as a result of the herd being resistant to change due to invested benefits in the current system even if the change is for the greater good of the company, community and eventually yourself.
Egoistic, Capitalism and Narcissistic Mentality wrapped in sweet honey politically correct words that fail to add value to others signal the beginning of your company’s demise.
My email address & social media accounts are banned by your Customer Service staff and your Social Media team – If constructive criticisms are not welcome, you are paying too much for those extra headcounts that do nothing nor add value to your business. Would it not make business sense to reduce those headcounts and turn those salaries into your own Salary Increase?
I do apologise for this politically incorrect and badly structured letter. Please understand that I spend time, real money (I don’t earn much and I live with my in-laws) and effort to gather this observation, prepare this letter at my expense for your benefits. I do not seek any monetary rewards or credit from this feedback. I am also prepared to be bullied at work, home and by strangers; sued for bankruptcy; losing my job (haters send this feedback to my boss); endangering the lives of my loved ones and distant relatives (haters send this feedback to my loved ones) = my broken relationships; to be pushed to the front of an oncoming train down the tracks to my violent death at Melbourne Central Train Station by people affected by my feedback.
I have prepared myself with this mindset before writing this letter so that you could achieve benefits from this feedback at no cost to yourself.
Thank you for your time in reading this letter, and please kindly delegate your assistant to inform me on the progress of your action. I appreciate your time to act on this feedback for the benefits of your family, community, company and yourself.
P.S. “We buy things we don't need with money we don't have to impress people we don't like”. “Man surprised me most about humanity. Because he sacrifices his health to make money. Then he sacrifices money to recuperate his health. And then he is so anxious about the future that he does not enjoy the present; the result being that he does not live in the present or the future; he lives as if he is never going to die, and then dies having never really lived.”
Implement your ideas by considering decision makers' ego and make them think that they came up with the profitable idea (Men have a natural opposition to all ideas that are not of their own); allow them to take 100% of profits and credit. How? "The Squeeze" – Email AND Snail Mail Photo Feedback to Customer Service; Social Media; Chief Executive Officer; their competitors; Governments; Regulatory Authorities; Mates and Head Offices of other countries.
Please note that I am contactable only via email or snail mail.