I visited Officeworks, QV mall, Melbourne, VIC 3167 on 21st March 2015. I was looking to buy the most expensive ballpoint pen. When I took a pen out, I discovered that the entire batch of pens (Pilot V-Ball RBall RT 0.7 BK - $6.50) in the holder had leaked and the ink is staining the holder, my hands and my white shorts.
I am not writing to whine about compensation. I am worried that a batch of faulty product that is priced as the most expensive product in its category is occupying product display space that consume rental expenses while not selling at all due to its fault.
This is bad on many levels in terms of customer(s) dissatisfaction, brand image, store management/inspection or lack thereof, wasting storage display space that cost money to the company.
I hope this product issue could be managed well.
On a separate note, I found the black ink higher end silver ball point pens (PARKER brand) are out of stock. You might want to order more stock. Additionally, every single time that I visited your store at QV mall and at Prahran I am impressed by the well-presented friendly and knowledgeable staff that greeted me whenever I enter the store.
I appreciate your time for reading this letter Mark.
I wish you a good day ahead.